Shipping Policy

Last updated: 22 October 2026

Daily Goods Enterprise FZ-LLC is a UAE-registered online retailer. We work with international suppliers and delivery partners to ship orders directly to our customers.

Delivery Locations and Shipping Charges

United Arab Emirates and Saudi Arabia: Free standard shipping on all orders available for delivery to these destinations, with no minimum purchase.

Other destinations: Availability and any shipping charges are shown at checkout before payment.

Free shipping covers delivery charges. It does not automatically include customs duties, import taxes, or customs-clearance fees.

Order Processing

Orders are normally processed within 1–3 business days, Monday to Saturday, excluding public holidays. Processing time is additional to the delivery estimates below.

Estimated Delivery Times

After dispatch:

• UAE and Saudi Arabia: Typically 3–15 business days.

• Other destinations: Timing depends on the product, shipping origin, and destination. Contact us before ordering for an estimate.

Delivery dates are estimates. Customs clearance, holidays, transport disruptions, and courier operations may cause delays. We will assist you if your shipment exceeds its estimated delivery window.

Shipping Origin and Separate Parcels

Products may ship directly from suppliers in China or other countries. Our UAE business address is not necessarily the shipping origin.

Orders containing multiple products may arrive in separate parcels on different dates. Separate tracking details will be provided where available.

Saudi Arabia Address Requirements

For Saudi deliveries, provide your full name, complete delivery address, city, postal code, and a reachable phone number.

You must also provide your Saudi National Short Address: four English letters followed by four digits, available through Saudi Post / SPL.

If this code was not collected during checkout, contact us with your order number and Short Address. We may hold dispatch until the necessary delivery information is confirmed.

Tracking and Delivery Support

Tracking information will be emailed after dispatch. Tracking updates may take time to appear after a shipping label is created.

Please check your address before ordering and notify us immediately if a correction is needed. Changes may not be possible after dispatch. Any proposed redelivery charges will be explained before proceeding.

Customs and Import Charges

Unless explicitly stated as included, customs duties, import taxes, and clearance charges assessed by the destination authorities or courier are payable by the recipient. A checkout showing no tax does not necessarily mean that import charges will not apply.

Cancellations, Missing or Damaged Parcels

Request cancellation within 2 hours of placing your order. We will confirm whether cancellation remains possible based on its processing status.

For missing or damaged parcels, contact us promptly with your order number and relevant photographs. Where possible, report visible damage within 48 hours so we can investigate quickly. This request does not limit your applicable consumer rights.

Returns and refunds are handled under our Return & Refund Policy:
https://www.daily-goods.com/policies/refund-policy

Contact Us

Email: support@daily-goods.com
Phone / WhatsApp: +971 50 698 0921
Support hours: Monday–Saturday, 9:00 AM–6:00 PM UAE time

Daily Goods Enterprise FZ-LLC
VUNE1288, Compass Building
Al Hulaila Industrial Zone–FZ
Ras Al Khaimah, United Arab Emirates