Shipping policy
Shipping Policy
Who We Are
Daily Goods Enterprise FZ-LLC ("we," "us," or "our") operates the website www.daily-goods.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
● Free Shipping: We offer free shipping on all orders, But for some products we do charge Shipping cost which can be applicable during the checkout of that particular products.
Shipping Range
● Delivery Area: We currently ship within
○ United Arab Emirates
○ Saudi Arabia
○ Kuwait
○ Qatar
○ Bahrain
○ Other international destinations serviced by our logistics partners
● Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
● Processing Time: Orders are processed within 1-3 business days, Monday to Saturday.
● Cut-off Time: Orders placed before 22:00 (GMT+04:00) UAE Time – Gulf Standard Time will be processed the same day; those placed after will be processed the next business day.
● No Shipping Days: Orders are not processed on Sunday & public holidays.
Delivery Time
● Estimated Delivery: Orders typically shipped from various locations, so the delivery time is estimated as following
|
Warehouse Origin |
Estimated Delivery Time |
Shipping Method |
|
China |
3 – 15 business days |
Standard International Shipping |
|
USA |
3 – 10 business days |
Express / Standard Shipping |
|
Italy |
3 – 10 business days |
Express / Standard Shipping |
Please note: Delivery times are estimated and may vary due to customs processing, courier delays, or holidays.
Shipping Process
● Courier Services: We use reliable carriers such as DHL, FedEx and other from China Shipping carriers for all shipments.
● Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
● Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
● Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
● Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
● Email: support@daily-goods.com
● Phone: +971 506980921
● Address:
VUNE1288, Compass Building,
Al Hulaila Industrial Zone – FZ
Ras Al Khaimah,
United Arab Emirates
● Hours: Monday to Saturday - 9:00 AM to 6:00 PM